SMArts - School of Music Arts - Music School Policies

First 3 Lessons Just $39.00

We teach music lessons on piano, guitar, voice, violin, ukulele, clarinet, saxophone, flute, oboe, viola, cello, trumpet, french horn, trombone, baritone, tuba & recorder. Click the Register Now link to take advantage of this great new student offer or click the Contact Us link or call 519-204-9222 for more information!

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Thank you for considering School of Music Arts. In an effort to be fair to teachers, students, parents and even the school, we have developed the following policies. These policies, when followed correctly, should result in a productive and enjoyable experience for everyone. Failure to comply with these policies may result in dismissal from the school. We thank you for your understanding and cooperation.

School Policies

Enrollment & Withdrawal

Registration must be completed before the first lesson is scheduled.
A valid Visa or MasterCard must be kept on file for automatic credit card payment.
No lesson is scheduled without prior payment.
Lessons are billed monthly based on the number of expected lessons during the month. There is no long-term commitment required, but minimum 2 weeks' notice must be provided before withdrawal.
There are no refunds for lessons unless proper notice of withdrawal has been given.

Payments

Payments are due the day before the billing month.
Payments can be made at the school by cash, debit, Visa or MasterCard.
Payments can be sent via e-transfer to admin@smartslondon.com.
Payments can be submitted online using the online student portal which students/parents will receive access to after registration is completed.
If payments are not received manually before the due date using one of the above mentioned methods, the credit card that is kept on file will be automatically billed.
If a student will be absent for 4 consecutive weeks, the student may be withdrawn and may need to re-enroll depending on current waiting lists. 25% of lesson fees over the length of the absence can be paid to reserve the lesson time for the student's return.

Late Arrival & Cancellations

Minimum 24 hours' notice must be given in order to reschedule the lesson or receive full credit for the absence. There are no refunds, credits or make-up lessons for any lesson that is cancelled with less than 24 hours' notice or no notice with the following exceptions:
- If it cannot be attended in person, students may receive their lesson via Skype at the regular time.
- If the student's regular teacher has an opening in their schedule that does not require them to arrive earlier or leave later, then a make-up lesson can be scheduled.
- If the lesson is cancelled due to a death in the family, hospitalization, hazardous weather or similar severe emergency, a make-up lesson can be scheduled or the student can receive full credit for the missed lesson.
- Make-up lessons can be scheduled up to one month after the missed lesson date, after which the make-up lesson credit expires.
Lessons must begin and end on time, and any time missed due to lateness is not recoverable.
If a student is 15 minutes late or more, it will be assumed that the student is not attending and the lesson will be forfeited.

Teacher Absences

Teachers must provide 2 weeks' notice for any absence.
If a teacher must cancel with less than 2 weeks' notice, a substitute teacher will be offered, or an alternative lesson day and time will be offered with the student's regular teacher, however, students are not obligated to accept either offer and can receive 100% credit instead. It is advised that students accept either a substitute or alternative day and time, since missing the lesson entirely can negatively affect the student's progress.
If a teacher is late, the missed time will be made up or credited back to the student.

Instruments, Music Books & Other Accessories

Instruments, books and other accessories are not included in lesson fees but may be rented or purchased from School of Music Arts separately.
Students must have access to an instrument for regular practice at home.

Collection of Personal & Financial Information:
The personal information collected by School of Music Arts is for internal administrative use only and will not be given or sold to any third party. All information gathered is kept confidential, and stored securely. Any financial information collected is locked and password protected to ensure the information is not accessed by unauthorized individuals.

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First 3 Lessons Just $39.00

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